About the Company
Our client is a top global Freight Forwarder in Europe and the World. They are looking for a Booking Manager to join their Ocean Freight team in Singapore.

Reporting Line
Operations Manager

Job Responsibilities

• The Booking Manager will lead and manage the booking operations to achieve the operations key performance metrics and the required service standards.
• Monitor and ensure compliance of operational KPIs are met.
• Fulfil and exceed customers’ deliverables and requirements.
• Develop and Implement continuous Improvement Plan for the booking team.
• Monitor and analyze P&L of the operations, establish business controls, and provide solutions to minimize cost and increase revenue. Deliver YOY savings and all other Financial performance KPIs.
• Works collaboratively with client and internal stakeholders to assure operational effectiveness and exceed customer expectations.
• Planning, organizing, and managing staff members to ensure work is completed and consistent with the company's standards.
• Directing investigations to verify and resolve customer complaints.
• Manage customer’s bookings promptly.
• Liaise with carriers for bookings.
• Manage customer’s OTM.
• Daily reporting as per client’s requirement.
• Prepare Bill of Lading and arrange for customs clearance permit.
• Submit shipping instructions to carriers.
• Arrange for Form D.
• Ensuring revenue and cost in systems and timely billing.
• Send Pre-Alert to customer’s end consignee.
• Other functions as assigned by Manager.

What they are looking for

• Are you a dynamic Shipping Manager / Booking Manager within Freight Forwarding industry?
• Educated with a Diploma / University degree or equivalent with a minimum 7 years’ experience with Freight Forwarders.
• Solid knowledge of Supply Chain Management, Transportation Industry and Logistics.
• Understanding of the local freight market (carriers and subcontractors) preferred.
• Good Customer Service Skills.
• Team player with excellent interpersonal and organisational skills.
• Prior leadership and supervisory experience as a Booking Manager / Shipping Manager is required.
• Good leadership skills and able to work well with team members.

Why apply for these roles?

• Our client is a top global Freight Forwarder in Europe and the World. You will play a key part of the Road Freight team – your impact will be felt regionally.
• The company has a firm commitment to ongoing professional development and opportunities for career progression are excellent.
• The company prides itself on its commitment to teamwork – you will be part of a highly collaborative team.
• Their remuneration package is competitive with the market.